Popular Questions

In this section, you can find answers to popular questions about the service and available products.

General Questions:

How do I register for the service?

Answer: To register a personal account in Wanttopay and issue cards, you need to access the mini-app inside the main chatbot WantToPayBot.

You can find more details about registration in [this section].

My Telegram was hacked, or I lost access to my account. What should I do?

Answer: To restore access to your personal account, you need to register with a new Telegram ID in the main chatbot WantToPayBot using a different email address.

After completing the registration process, contact the support team and be ready to answer a few verification questions before the transfer procedure begins.

How can I issue a card?

Answer: To issue a card, go to the “My Wallet” section in the client chatbot WantToPayBot. Tap “Menu” → “Open App” → “Log In” → “Add Card”.

How can I delete my account?

Answer: To delete your account, please contact the support team and provide the email address you used during registration. You can find your current email in your personal account within the WantToPayBot mini-app. Go to “My Wallet” → “Account”.

I entered the wrong email. How can I change it?

Answer: To change your email address, please contact the support team. Be ready to provide the correct email for the update and explain the reason for the change when reaching out.

I entered my full name incorrectly during registration. What should I do?

Answer: To update your contact details, please contact the support team.Have the correct information ready when you reach out.

What are the support team’s working hours?

Answer: The support team is available daily from 08:00 to 20:00 (Moscow time), including weekends and holidays. There are no active support agents during nighttime hours.

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Questions about cards

How do I issue a card?

Answer: To issue a card, go to the “My Wallet” section in the client chatbot WantToPayBot.Tap “Menu” → “Open App” → “Log In” → “Add Card”.

How can I top up a card?

Answer: Top-ups are only available for cards with the EASY and PRO plans. PREPAID cards are non-reloadable. These options are part of the paid plan.

Where can I see the prices/top-up rates?

Answer: You can view the product catalog, prices, top-up rates, and card denominations in your personal account within the mini-app in WantToPayBot.

Go to the “My Wallet” section and click Add Card (+). The differences between available plans can be found in the Paid Plan Terms section.

Can I request a refund?

Answer: No. Cards issued through Wanttopay are non-refundable and cannot be exchanged. This information is available on the product card in your personal account within the mini-app, as well as in the corresponding section of the knowledge base. By issuing a card, you agree to the terms and conditions of product issuance and usage.

My card isn’t working. What should I do?

Answer: If you’re sure you haven’t violated the card usage rules, please contact the support team for assistance.

Provide all necessary information, including:

– a description of the issue

– the steps you took during the payment process

– the VPN you used

– the error message you encountered

Screenshots of the steps and errors will help speed up the support process.

I issued the wrong product. Can I reissue or replace it?

Answer: No. Cards issued through Wanttopay are non-refundable and cannot be exchanged.You can find more details about the product usage terms in the dedicated section.

Do the cards accept refunds?

Answer: Yes. All cards except gift cards can receive refunds from services. Funds are returned to the card within 10 calendar days from the moment the refund is confirmed by the service provider. If the funds have not been returned within the specified period, please contact the support team.

What should I do if the funds were deducted, but I didn’t receive the product or subscription?

Answer: If the transaction was not successfully completed but the funds were held, the card balance will be restored within 10 calendar days from the date of the transaction. If the balance is not restored after this period, please contact the support team.

How can I transfer or merge my balance?

Answer: Balance transfer is only available for cards with the PRO plan. EASY cards can only be topped up, and PREPAID cards do not support financial operations. If you need to transfer the balance from a PRO card to another product within Wanttopay, please contact the support team.

I’m being charged extra when making purchases. Why?

Answer: Cards with the Easy and Pro plans include transaction fees for each purchase. You can find more details about the fee amounts and conditions in the Paid Plan Terms section.

Can I make a payment from outside of Russia?

Answer: No. Payment for issuing Wanttopay card products can only be made using bank cards issued in Russia. We are actively working on alternative payment solutions and will soon offer the option to pay with cryptocurrency (USDT).