Verification errors

KYC Verification Error (Error code:

Identity verification failed.

The KYC platform does not provide specific reasons for refusal, as they may be related to internal rules or legal requirements.

What can be done:

Make sure all your data and photos are up-to-date, clearly readable, and submitted strictly according to the instructions.

💡 If you are unable to pass KYC verification, you can still use our platform — we recommend using Visa Prepaid cards, which do not require KYC verification.

👉 More about these cards here

If you are sure everything was done correctly but the error persists — contact our support service.