Verification errors
KYC Verification Error (Error code:
Identity verification failed.
The KYC platform does not provide specific reasons for refusal, as they may be related to internal rules or legal requirements.
What can be done:
Make sure all your data and photos are up-to-date, clearly readable, and submitted strictly according to the instructions.
💡 If you are unable to pass KYC verification, you can still use our platform — we recommend using Visa Prepaid cards, which do not require KYC verification.
If you are sure everything was done correctly but the error persists — contact our support service.
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