> For the complete documentation index, see [llms.txt](https://faq.wanttopay.net/wanttopay-app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.wanttopay.net/wanttopay-app/english/tarify/tarif-prepaid/tarif-prepaid.-arkhiv/tarif-prepaid-ot-28.11.2025.md).

# Prepaid plan from 28.11.2025

Terms of use and refunds until 28.11.2025

### **Terms of use and refunds until 28.11.2025**

Prepaid virtual cards belong to the category of products that are not subject to refund or exchange. The reason is that such cards are activated immediately after purchase, and the funds on them become available for use. It is not possible to withdraw funds from the card balance; they can only be spent by making a purchase, which makes a refund impossible. Before purchasing, please carefully read the card’s terms of use and refund policy.\
\
➡️ [List of services tested for payment with Prepaid cards](/wanttopay-app/english/spisok-servisov.md)<br>

**1. Terms of use for the Prepaid card**

1.1. The minimum amount when issuing a card via the cryptocurrency method is 5 USD + acquiring fee.\
1.2. The cards do not support transfers or withdrawals to any other plastic or virtual cards.\
1.3. Card balance top-ups are available through the available methods at the internal exchange rate, which includes all fees and costs.\
1.4. The validity period of a prepaid card is 60 days from the date of issue. After the specified period, the card will be automatically deleted with any remaining funds, if there are any on the card balance.

**2. Refund terms**

2.1. If the virtual card has already been activated and the funds on it have become available, a refund or exchange of the card is not possible. This is because the cards provide access to money, and the service is considered rendered at the moment of activation.

2.2. The user undertakes to follow all instructions posted on the website, the recommendations of support, and to take all possible measures to ensure successful payment.

**3. Restrictions and prohibitions**

3.1. Cards **DO** NOT support the function of transferring unused card balances or deleting the card with the remaining funds credited to the internal balance in the Wanttopay app.

3.2. Prohibited categories of goods and services: payment for services with 18+ content, cryptocurrency exchanges and their equivalents, online casinos and their equivalents, as well as other resources that violate current international law, is prohibited.

3.3. The cards do not support contactless payment using Apple Pay and Google Pay.

3.4. Any purchases from merchants or service providers located in the following countries or invoicing from them are strictly prohibited:

Russia, Afghanistan, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Cameroon, Central African Republic, China, Crimea region, Croatia, Cuba, Democratic Republic of the Congo, Ethiopia, Greece, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Lebanon, Libya, North Macedonia, Mali, Moldova, Monaco, Montenegro, Montserrat, Mozambique, Myanmar/Burma, Namibia, Nicaragua, Nigeria, North Korea / Democratic People's Republic of Korea, Panama, Philippines, Romania, Senegal, Serbia, Slovenia, Somalia, South Africa, South Sudan, Sudan, Syria, Tanzania, Tunisia, Turkey, Ukraine, Venezuela, Vietnam, Yemen, Zimbabwe.

If transactions are made in the currencies of these countries, the card and the funds on it may be automatically blocked by the issuing bank.

3.5. Activation of subscriptions with promo codes and trial periods using Prepaid cards is not guaranteed. If the service refuses to activate the subscription, the amount paid for the card issuance is non-refundable.

3.6. In the event of a chargeback request from the client, a fee of 17.50 USD is charged for each refund initiator. If the card was not registered and personalized by the holder with the issuer, it is exempt from the requirements for providing refunds and resolving consumer-initiated disputes. In such cases, all disputes are considered solely at the discretion of the card issuer.\
\
3.7. It is forbidden to top up third-party e-wallets from the balance of a virtual card (WebMoney, Payeer, PayPal).

**4. Recommendations for using cards**\
\
4.1. When paying and registering on services, use an email with a .com domain, for example Gmail.com.

4.2. For payment and registration on services, be sure to use location-changing software.

4.3. The card is not personalized; in the First Name/Last Name fields, enter your details in Latin letters, as in case a verification check is requested on the service you are paying for, you will be able to confirm your identity.

4.4. In fact, the card is not tied to a specific address, but some services verify the card issuing country, which may result in payment declines. Use the billing address that comes with the card and is displayed in the "Billing" section.

4.5. For users’ convenience, the balance of Prepaid cards is available only in USD.

4.6. The Prepaid card supports 3D Secure authorization technology; payment verification occurs automatically.

**5. Support**

5.1. For any additional questions, you can contact [support service](https://telegram.me/WantToPaySupportBot) Wanttopay service. We respond from 07:00 to 00:00 (UTC+3).

**6. Agreement**

6.1. By paying for the card, you agree to all terms of use of the service and accept all terms of use and refund conditions for Prepaid cards.

{% content-ref url="/pages/a4468944d3bb458eb59255d257a4e957d2ceb779" %}
[Plan comparison](/wanttopay-app/english/tarify/sravnenie-tarifov.md)
{% endcontent-ref %}


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