How to complete KYC

KYC (Know Your Customer) — is a mandatory identity check that gives access to all service features. It is a standard for financial services: thanks to it, your account is protected, and we can be sure that the cards are being used by you. You can read more about why KYC is needed here.

To complete KYC, one of the following documents will do:

• Passport
• International passport
• Driver's license

It is better to use an international passport — the system processes such documents faster and with fewer errors. A driver's license sometimes causes errors during verification.

Verification time: usually takes 5-10 minutesbut in rare cases it may take longer.

Step 1: How to proceed to verification

1. Go to the mini-app.
2. Click the Complete verification.
3. If you have already provided your email and confirmed your phone number, click Continue. If you have not yet gone through these steps, you can read about them in the Registration.

If you requested a verification link from support, it will arrive in the chat bot Wanttopay Bot

Step 2: Region selection and document upload

1. In the Verification section, click the Continue .
2. Select All countries except USA.
3. In the Verification section, click the Continue.
4. Select your country and document to continue verification.
5. In the Upload your document section, select a photo of the document.

Step 3: Photo verification

1. In the Get Your Camera Ready section, click Continue.
2. In the Allow Camera Access section, click Continue.
3. Click Allow to allow Sumsub access to your smartphone camera.
4. Follow the on-screen instructions to complete photo verification.
5. Wait a few seconds for your data verification to complete.
6. Congratulations, you can now proceed to card issuance.

The service is restricted in a number of countries and territories. These include Iran, North Korea, Syria, Cuba, Ukraine, Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson regions.

How to prepare documents for verification

Recommendations for completing KYC: ✅ Find a well-lit place ✅ Make sure there are no glare and shadows ✅ The document and face should be in focus ✅ The text on the document must be easy to read Do not use:

🚫 Photos with filters or edited images 🚫 Expired documents 🚫 Copies or screen scans 🚫 Photos where the document is covered by fingers 🚫 Glasses, a mask, or headwear

Can't complete KYC: what to do?

Error #V001

Code #V001 means that verification was not completed. This code does not indicate a specific reason for refusal — the exact reason may not be available even from the verification provider.

If you received #V001, contact support.

Can the check be done again / can KYC be reset?

Yes, to do this contact support. We will forward the request for an additional check. If repeating KYC is possible, the form will be reset and recommendations for further steps will be sent.

The wrong country is specified in the form

You cannot change the region or country in the form yourself. If you entered the data incorrectly, contact support.