Top-up errors

Partial payment for invoice (Error code: #P003)

Reasons for occurrence

The error occurs if an amount smaller than required was credited to the invoice. For example, you chose a payment method for a certain amount, but actually transferred less.

The system records the incomplete payment and the funds are not credited to the card.

What should I do?

Check the amount you sent and compare it with the amount specified in the invoice.

If you have any difficulties, contact support via @WantToPaySupportBot — we will tell you how to add the missing amount.

Cryptocurrency payment confirmation (Error code: #P004)

Reasons for occurrence

The crypto payment was sent, but it requires confirmation on the payment service side. In such cases, the funds are not credited automatically, and the transaction remains in the status of “unfinished.”

This is a standard situation in which the payment temporarily “hangs” until it is confirmed manually.

What should I do?

If you received this notification, contact the payment service to confirm the transfer.

For payments via Cryptomus, contact @cryptomus_support_bot.

If you still have questions or the payment is taking a long time to confirm, write to our support: @WantToPaySupportBot, we will help you figure it out.

Payment is being processed (Error code: #P005)

If you top up your balance by more than $2000, your payment may be subject to an additional review. In this case, you will receive a notification:

⏳ Payment is being processed. Error code: #P005

This is not an error, but a temporary delay related to the review of a large top-up. As soon as the review is complete, the funds will be credited to the card.

We recommend waiting a while after the top-up. If the money has not arrived, write to support @WantToPaySupportBot