Internal balance
Wanttopay internal balance — is a secure way to store the service's funds that is not directly linked to the card. Money is credited to it automatically:
if the card provider experiences a technical issue, we can transfer funds from the card to the internal balance so they remain available;
upon your request — if you want to transfer funds from the card to the internal balance. Write to our support, and we'll help you do it.
From the internal balance, you can transfer money to the Easy, Smart and Pro cards at any time Prepaid, Easy, Smart, and Pro — free of charge.
How do I top up a card from the internal balance?
Go to app and select the desired card.
Tap Top up .
Select a payment method Internal balance .
Enter an amount that does not exceed the remaining internal balance, and tap
Pay.You'll receive a notification when the funds are credited, and the top-up will appear in the card transactions.
🤔 Can't see the card top-up from internal balance feature? Sometimes it may be unavailable in the app. Write to our support — we'll check what happened and help transfer the funds from the internal balance to the card.
Do I need to pay a fee when topping up a card from the internal balance?
No. Transfers from the internal balance to the card are always free of charge.
How quickly will the money be credited to the card?
Instantly. Funds are credited to the card immediately after the transaction is confirmed.
Can I top up the internal balance myself?
No. You can't top up the internal balance from the card yourself.
Can I keep money on the internal balance permanently?
Yes. You can use the internal balance as your main or backup way to store funds and transfer them to the card whenever it's convenient.
Why is the internal balance needed at all?
The internal balance helps keep access to your funds if the card provider has temporary technical problems. In that case, you can transfer the funds from the card to the internal balance and use them later—once the card is working again.
Are there limits on top-ups from the internal balance?
Yes. Per day, you can top up the card from the internal balance by up to 500 $. The minimum amount for one top-up is 2 $.
What should I do if the card is temporarily unavailable?
If the card is temporarily unavailable due to technical issues, the funds remain on the internal balance and don't disappear anywhere. When the card works again, you'll be able to transfer the funds back.
Can I view the transaction history for the balance?
Yes. In the app the transaction history is available—you can view all incoming transfers and transfers from the internal balance at any time.
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