# Verification errors

<details>

<summary>#KYC Verification Error (Error code: #V001)</summary>

Identity verification failed.

The KYC platform does not provide specific reasons for refusal, as they may be related to internal rules or legal requirements.

What can be done:

Make sure all your data and photos are up-to-date, clearly readable, and submitted strictly according to the instructions.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.wanttopay.net/wanttopay-app/english/errors-and-solutions/verification-errors.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.