> For the complete documentation index, see [llms.txt](https://faq.wanttopay.net/wanttopay-app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.wanttopay.net/wanttopay-app/english/errors-and-solutions/verification-errors.md).

# Verification errors

<details>

<summary>#KYC Verification Error (Error code: #V001)</summary>

Identity verification failed.

The KYC platform does not provide specific reasons for refusal, as they may be related to internal rules or legal requirements.

What can be done:

Make sure all your data and photos are up-to-date, clearly readable, and submitted strictly according to the instructions.

</details>


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