# Top-up errors
Partial Payment by Invoice (Error Code: #P003)
Reasons for the error
The error occurs if the amount credited by invoice was less than required. For example, you selected a payment method for a specific amount but actually transferred less.
The system records an incomplete payment and funds are not credited to the card.
What to do
Check the amount you sent and compare it with the amount specified in the invoice.
If you have difficulties, please contact support via @WantToPaySupportBot — we will explain how to top up the missing amount.
Crypto Payment Confirmation (Error Code: #P004)
Reasons for the error
The crypto payment was sent but requires confirmation from the payment service. In such cases, the funds are not credited automatically and the transaction remains in a “pending” status.
This is a standard situation where the payment is temporarily “on hold” until it is manually confirmed.
What to do
If you receive this notification, contact the payment service for confirmation of the transfer.
For payments via Cryptomus — contact [@cryptomus\_support\_bo](https://t.me/cryptomus_support_bot)t.
{% hint style="info" %}
If you still have questions or the payment is not confirmed for a long time — contact our support team at [@WantToPaySupportBot](https://t.me/wanttopaysupportbot), and we will help you sort it out.
{% endhint %}
Payment is Being Processed (Error Code: #P005)
If you are topping up your balance with an amount greater than $2000, your payment may undergo an additional review. In this case, you will receive a notification:
⏳ *Payment is being processed. In rare cases, this may take up to 12 hours.*
Error Code: #P005
This is not an error but a temporary delay due to the verification of a large transaction. Once the review is complete, the funds will be credited to your card.
We recommend waiting some time after making the payment. If the funds have not been credited after this period — please contact our support team at [@WantToPaySupportBot](https://t.me/wanttopaysupportbot).
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