# Subscription and Access Errors

<details>

<summary>Card Freeze and Subscription Deactivation (Error Code: #B003)</summary>

Causes of occurrence

This error means that your subscription period has ended, and the card has been automatically frozen. After that, any operations with the card become unavailable until the subscription is renewed.

What to do?

To restore access to the card, you need to renew your subscription. This can be done in two ways — both available via @WantToPayBot:

Via mini-app:

• Open @WantToPayBot

• Go to the mini-app

• Open the frozen card

• Click the Renew Subscription button

Via direct link:

• A subscription renewal link is automatically sent to your chat with @WantToPayBot

• Follow the link and follow the instructions

If the subscription does not renew or the link does not appear — contact support at @WantToPaySupportBot.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.wanttopay.net/wanttopay-app/english/errors-and-solutions/subscription-and-access-errors.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.