> For the complete documentation index, see [llms.txt](https://faq.wanttopay.net/wanttopay-app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.wanttopay.net/wanttopay-app/english/errors-and-solutions/subscription-and-access-errors.md).
# Subscription and access errors
Card freeze and subscription deactivation (Error code: #B003)
**Reasons for occurrence**
This error means that your subscription has expired, and the card was automatically frozen. After that, any card transactions become unavailable until the subscription is renewed.
**What to do**
To restore access to the card, you need to renew your subscription. This can be done in two ways — both are available through [@WantToPayBot](https://telegram.me/WantToPayBot?start=w17851188--luMLI):
Via the mini app:
• Go to [@WantToPayBot](https://telegram.me/WantToPayBot?start=w17851188--luMLI)
• Go to the mini app
• Open the frozen card
• Click the “Renew subscription” button
Via a direct link:
• The subscription renewal link is automatically sent in the chat with [@WantToPayBot](https://telegram.me/WantToPayBot?start=w17851188--luMLI)
• Follow the link and follow the instructions
If the subscription cannot be renewed or the link did not appear — contact support [@WantToPaySupportBot](https://telegram.me/WantToPaySupportBot).
---
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